Data Missing from Some Platforms¶

Description¶

This issue occurs when Java Workflow runs but fails to retrieve data from certain platforms. It can lead to incomplete reports, missing insights, or failed downstream processes.

Possible Causes¶

Network issues preventing access to external platforms
API rate limits or authentication failures
Data ingestion delays due to high system load
Configuration errors in Java Workflow settings

Debugging Steps¶

Step 1: Check Logs¶

Navigate to the logs directory:

cd /var/logs/java-workflow/
tail -f workflow.log

Look for errors related to failed API calls, timeouts, or authentication.

Step 2: Verify Platform Availability¶

Manually test API access using curl:

curl -X GET "https://platform-api.example.com/data" -H "Authorization: Bearer <TOKEN>"

Ensure that the API responds with valid data.

Step 3: Check Configuration¶

Open the configuration file:
```
cat /etc/java-workflow/config.yaml
```
Validate API keys, endpoint URLs, and rate limits.

Step 4: Restart Java Workflow¶

Restart the service to reload configurations:
```
systemctl restart java-workflow
```
Monitor logs again to confirm successful execution.

Step 5: Escalate if Needed¶

If the issue persists, escalate to the platform team with relevant log snippets.
Create an incident in GoAlert if this affects critical operations.

Resolution¶

Once the root cause is identified and fixed, verify that data is properly ingested. Update documentation if necessary to prevent future occurrences.